Effective Date: September 01, 2025
Welcome to MyEasyCarts (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, platform, products, and services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and authorized to act on behalf of a business (e.g., a restaurant or food establishment) to use this Service. By registering, you represent that the information you provide is true, accurate, and complete.
2. Account Registration
To access our features, you must create an account. You agree to:
• Provide accurate and complete registration information.
• Keep your login credentials confidential.
• Be responsible for all activities under your account.
We reserve the right to suspend or terminate your access if we believe your account has been used in violation of these Terms.
3. Use of the Service
To ensure a smooth and accurate ordering experience, users must adhere to the following guidelines:
3.1 Kitchen Address Requirement
To view available products, you must provide the address of your kitchen or restaurant in your account settings. This allows our system to identify the nearest warehouse and ensure the most accurate availability data. Without a valid address, you will not be able to access product listings.
3.2 Managing Multiple Locations
If you manage multiple restaurants, please confirm you’ve selected the correct location for the current session before placing an order. Changing the address or location after building an order will reset your cart, and all selections will be lost.
3.3 Credit Card Requirement & Security
Placing an order requires valid credit card information. Your payment data is never stored on our servers. All payment processing is handled securely via Stripe, a PCI-compliant third-party provider.
3.4 Order Placement & Payment Authorization
When an order is submitted, your card is not charged immediately. Payment authorization occurs only after our warehouse team confirms item availability.
3.5 Order Modification Window
You may modify your order from the time it’s placed until the warehouse finishes collecting it. Changes can be made directly on our platform or by contacting your assigned collector by phone. After the collection is complete and a courier is assigned, no further modifications are accepted.
3.6 Final Charges
Upon completion of the collection process, you will be charged for:
• The full value of confirmed products
• Our service fee
• Any associated Stripe transaction fees
4. Orders & Fulfillment
Orders placed through the platform are binding once confirmed. Product availability is subject to change. We reserve the right to cancel or adjust orders in the case of stock issues, errors, or suspected misuse.
5. Delivery
• Delivery windows are estimates and not guaranteed.
• Delivery requires accurate location data and contact availability.
• Risk of loss passes to the buyer upon confirmed delivery.
6. Refunds & Disputes
Due to the perishable nature of goods sold, all sales are final unless there is:
• A missing item from a confirmed order
• Damage to products during transport
• An error on our end during fulfillment
Refund requests must be submitted within 24 hours of delivery.
7. Privacy and Data Use
We process your personal and business data according to our [Privacy Policy]. By using our Service, you consent to the collection and use of your data for account management, fulfillment, and communication purposes.
8. Intellectual Property
All content, logos, design, and software on the platform are the intellectual property of MyEasyCarts and may not be reused or reproduced without express permission.
9. Termination
We may suspend or terminate your account for any breach of these Terms. You may close your account at any time by contacting our support team.
10. Disclaimers & Limitation of Liability
The Service is provided “as is” and “as available” without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied.
We shall not be liable for indirect, incidental, punitive, or consequential damages. Our total liability to you will not exceed the total amount you paid for the applicable order.
11. Governing Law
These Terms are governed by the laws of the State of [Insert State], without regard to its conflict of law principles.
12. Changes to Terms
We may update these Terms from time to time. Continued use of the Service after changes constitutes your acceptance of the revised Terms. Updated Terms will be posted with a revised “Last Updated” date.